Healthcare Revenue Management Since 1932

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Patient Resources

In this section, we have put together some information that we think you will find helpful from a consumer perspective.  The navigation on the left provides more information regarding how you can "Make a Payment",and also a little more information about how we at Medical Business Bureau can help.  See "How Can We Help?" 


New Mexico Residents - Effective January 1, 2020 the legislature has pased the Surprise Billing Protection Act S.B. 337 (N.M 2019) To be codified (West, WESTLAW through 2019 Reg. Sess.)

Any written communication, other than a receipt of payment, from a provider or health insurance carrier pertaining to a surprise bill, shall clearly state that the covered person is responsible only for payment of applicable in-network cost-sharing amounts under the covered person's health benefits plan. The full act can be found at .


Consumer Review on BBB April 2018

First is the shock of receiving a bill which you never knew existed. Like many people, following my accident in July, I received several itemized statements from the hospital which said "THIS IS NOT A BILL", and never did receive an actual bill. But, 8 months later I received an unnerving collection notice from MBB. After checking my CreditKarma account, I Realized that the charge (and the business) was valid (I certainly expected to pay something for my broken arm treatment) - I called the phone number on the statement, and waited several rings for someone to answer. The employee, Kyle, was very polite, knowledgeable, and helpful. He took my payment over the phone. I hope I have no more "surprises" in store! *I know it's weird to give a good rating to a company which performs a service that no one likes - however in all fairness, I received good service and have no complaints with their treatment of me as a (reluctant) client.

Review By: Sally J - Submitted: 04/06/2018


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