MBB offers both 1st Party and 3rd Party Pre-Collect programs.  1st Party Pre-Collect programs are ideal for Hospitals or Physician Groups that want to outsource the true Self-Pay or Self-Pay After Insurance portion of their A/R at an early age.  While a 3rd Party Pre-Collect program is very successful because communications come under a different name, which lets patients know the balance needs to be taken care of and that it is not just another statement.

1st Party Pre-Collect

During the early stages of the healthcare revenue cycle, MBB offers 1st Party Pre-Collection programs that maximize recoveries while maintaining amicable patient relationships.  These programs are conducted in the name of your hospital or practice.

1st Party Pre-Collect programs are ideal for groups that want to outsource the true Self-Pay or the Self-Pay After Insurance portion of their A/R at an early age.  Self-Pay and Self-Pay After Insurance are often the most costly and underperforming portions of the A/R to recover.  With our trained personnel and in-house automated technology, we can help make this portion of your A/R more profitable.

3rd Party Pre-Collect

We offer 3rd Party Pre-Collection programs, which are conducted in the name of our sister company Healthcare Recovery Specialists (HRS).  3rd Party Pre-Collect programs are designed for groups who have attempted the collection of true Self-Pay or Self-Pay After Insurance accounts, but are not ready to send the accounts to Bad Debt.  Our 3rd Party Pre-Collect programs, being done under a different name than the hospital or practice, are often more successful than 1st Party Pre-Collect and with fewer complaints than sending the accounts directly to Bad Debt collections.  

Pre-Collect Programs

We offer standard programs, which allow you to choose 3 letters and 3 phone contacts per account or 2 letters and 2 phone contacts per account.  Custom programs are also available.

What is a phone contact?
We consider each phone contact to be a direct person to person contact with the patient. We will make 6 attempts at various different times of day. If we are not successful, we will leave a message if the option is available.

For more info - Contact Us or fill out our Pre-Collection Questionnaire and fax it to 847-227-4771.