MBB recognizes the intrinsic value of Quality and Compliance.  We developed an internal call management tool called CALIBER to monitor call quality and compliance.  CALIBER makes it easy for MBB to ensure our representatives provide professional, compliant service for our clients.  CALIBER also enables us to evaluate and improve call quality, thereby lowering costs and increasing revenue.

CALIBER allows MBB to achieve an unprecedented level of consumer satisfaction, service and compliance controls.  CALIBER rates calls based on different parameters including call quality, verification of the correct consumer, promptness, accuracy in answering patient questions and professionalism.  MBB's supervising staff constantly monitors call quality.  Our supervising staff then provides feedback to the individual representative. 

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