Extended Business Office Solutions

Extended Business Office

As an integrated part of your organization’s business office, we specialize in proficient handling of patient and insurance billing, thorough follow-up, verification, top-tier customer service, self-pay management, balance after insurance resolution, and meticulous payment plan monitoring. Operating as a full-service provider, we assess your processes, pinpoint trends, and deliver highly effective solutions.

Early Out Services

MBB offers Early-Out Services.  These services are performed on non-delinquent accounts.

During the early stages of the healthcare revenue cycle, MBB offers Early Out programs that maximize recoveries while maintaining patient relationships.  These programs are ideal for Hospitals and Physician Groups and are conducted in the name of your hospital or practice.

Early Out programs are ideal for groups that want to outsource the patient pay portion of their A/R at an early age.  Self-Pay and Self-Pay After Insurance are often the most costly and underperforming portions of the A/R.  With our highly knowledgeable and skilled personnel, we can make this portion of your A/R more profitable. 

Self-Pay Services

Our self-pay team offers top-notch customer service, reaching out to patients to settle balances. They manage payment plans and assist with insurance inquiries, including copays, coinsurance, deductibles, and denied claims marked as patient responsibility. Working closely with our insurance billers, they resolve issues promptly for our patients.

Insurance Follow Up

Despite advancements in technology, Insurance companies often do not pay promptly and in some cases accurately and denials seem to be a way of life these days for most healthcare providers. The American Medical Association (AMA) announced June 14th 2010 that 1 in 5 medical claims are processed inaccurately, which means that the Health Insurance Industry only has an 80% accuracy rate for processing and paying claims.

MBB understands that hospitals and physician group clients obviously have the personnel to file claims. Unfortunately, when claims are not paid promptly, correctly or have been denied, often there are limited personnel available to research and determine why a claim has not been paid or was denied.  We are here to help you proactively manage the volume of Insurance account follow-up and/or denials and improve cash flow.

Our staff is trained in billing operations for both Physicians and Hospitals and is highly capable of following up on insurance, determining why the claim may not have been paid or was denied originally and correcting the claim to make sure it gets paid.  We have the necessary ability and persistence to resolve most insurance issues.

Think of us as an extension of your staff to use on an ongoing basis or just when you need it.

Insurance Denial Solutions

Our highly trained team specializes in identifying and resolving insurance denials, tackling challenges such as coding errors, prior authorization issues, and referral problems. We possess in-depth knowledge of major insurers’ policies, enabling us to effectively submit reconsiderations and appeals. By closely collaborating with our clients, we adhere to established protocols to ensure accounts are resolved to the highest standard.

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