Medical Business Bureau, LLC, a revenue cycle management firm, is seeking experienced medical debt collectors capable of handling a high call volume. While our corporate office is based in Park Ridge, IL, we currently offer the option of remote work from home, provided you have access to high-speed internet. We are specifically looking for full-time individuals, preferably bilingual, who can efficiently secure patient payments.
Responsibilities:
- Contact consumers via telephone or in writing to collect delinquent medical bills assigned for collection.
- Communicate with patients or their designated representatives professionally to address and resolve any issues or concerns.
- Adhere to all federal, state, and local regulations governing the medical collections industry and the handling of private health information.
- Maintain detailed and accurate records of communication history for assigned accounts, documenting information about consumers and collection efforts.
- Manage individual queues and work within a dialing system.
- Achieve a minimum of 150 calls handled per day.
Qualifications and Skills:
- Prior experience in medical debt collection is valuable, with the ability to negotiate, analyze, and resolve problems effectively.
- Reliable, self-directed team player.
- The ability to work at a fast pace as well as type at least 40 WPM.
- Strong attention to detail and proficient PC skills such as Microsoft Office, collection software and MS Teams.
- Familiarity with City, State, and Federal laws governing the medical debt collection industry is a plus.
- Bilingual fluency in English and Spanish is a plus.
Salary:
The salary for this position ranges from $31,200 to $37,440 depending on experience and qualifications. As well as a Commission Program.
Benefits:
- Competitive wage and commission program, along with paid personal time.
- Medical, dental, and vision insurance programs, including company-sponsored Life insurance.
- Retirement investment plan.
- Ongoing training opportunities.
Job Type: Full-time
Salary: $15.00 – $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Physical setting: Call center
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types: Commission pay
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: Remote
Medical Business Bureau LLC is an equal opportunity employer, encouraging diverse applicants.