If you are like most healthcare facilities we work with, patient pay accounts can be the difference between profit and loss.   Many providers struggle with the fine line between serving patient needs and maintaining profitability.   MBB has been managing this process since 1932 and it’s our patient friendly processes that help us make the difference.    

How do we do this?

 1)         Education and Knowledge - The handling of each account can vary depending on different factors.  All of our representatives are trained to provide knowledge and educate patients on the healthcare system and payment options.   Our solutions are designed to provide patients with the highest levels of service

2)        Customer Service Approach - At our core is a corporate culture that values the patient and their overall satisfaction.  We show compassion and empathy still illustrating the need to resolve the matter.    MBB will give you the results you need, with the peace of mind knowing that you are working with a responsive partner who understands the complex requirements of modern healthcare companies

3)        Training and Monitoring – All representatives go through a complete set of training programs.  We start with internal training.   Our internal training focuses specifically on patient communications.  Then we focus on compliance.  All representatives go through MDHBA certified patient account representative, HFMA certified revenue cycle representative, CPAT and CCAT certifications. 

The above measures coupled with our years of experience, our work parameters, our consistent monitoring of accounts and our continuous improvement processes have propelled us to become one of the premier Receivables Management Company in the country.

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